5 Easy Ways to Pay Your Johnson City Power Board Bill (2024)

Paying your monthly electric bill to the Johnson City Power Board also known as BrightRidge, should be quick and painless. As a local customer you have multiple options to pay your bill conveniently. Read on to learn the easy ways to pay your Johnson City Power Board bill.

Pay Online Through SmartHub

The fastest way to pay your electric bill is through SmartHub, the online account management system offered by BrightRidge. You can pay instantly online or via the SmartHub mobile app.

I like using SmartHub to pay because I can log in from my phone or laptop anytime. My payment is processed immediately, so I don’t have to worry about mailing a check and wondering if it arrived on time.

SmartHub also lets me see my bill, see a record of my payments, keep an eye on how much electricity I use, and get in touch with customer service. It makes managing my electric account easy and convenient.

Pay by Phone

You can pay your Johnson City Power Board bill by calling (423) 952-5000 if you’d rather talk to a person. The automated system is available 24/7 for quick payments.

If you call during business hours, you’ll get through to a customer service rep who can take your payment over the phone and answer any questions you have about your account.

I keep their number saved in my contacts for those months when I forget to pay online. Calling takes just a few minutes to pay my bill.

Mail In Your Payment

Sending your payment by mail is still an option if you would rather pay that way. Simply write a check for the amount due, include your payment stub, and mail it in the return envelope provided with your bill.

Payments must be received by the due date to avoid late fees. Allow 3-5 business days for mailed payments to arrive.

I recommend paying a few days early each month if sending your payment by mail. It saves you having to worry about delays.

Pay In Person

For those who prefer paying bills in person, you can stop by one of the BrightRidge Customer Connection locations in Johnson City to pay your electric bill.

Payments made during business hours before 4pm will be processed same day. Payments after 4pm will be processed the next business day.

The ability to pay in person is convenient when I want to hand-deliver my payment and have it applied right away.

Auto Bank Draft

Take the hassle out of remembering to pay each month by enrolling in auto bank draft. This authorizes BrightRidge to automatically withdraw your payment from your checking or savings account each month.

Your bill will still come on your normal billing date, but the payment amount will be deducted from your bank account on the due date.

Setting up autopay gives me peace of mind knowing my payment is always made on time. I never incur late fees!

Get Support If You Need It

BrightRidge wants paying your bill to be easy. If you have any questions or issues, customer service agents are available by phone or online chat during business hours to help.

They also offer how-to resources and video tutorials on their website to guide you through the various payment options. Don’t hesitate to reach out to them for assistance.

Paying your Johnson City Power Board bill quickly is important to avoiding late fees. BrightRidge offers flexible payment options to fit any lifestyle. Choose the method that’s right for you!

Frequently Asked Questions About Paying Your Johnson City Power Board Bill

Below are answers to some common questions customers have about paying their electric bill:

What are the ways I can pay my bill?

You can pay online, by phone, by mail, in person, or set up auto bank draft payments each month.

Is there a fee to pay online or by phone?

No, BrightRidge does not charge a fee for online or phone payments.

When is my bill due?

Payment is due by the due date shown on your monthly statement, usually around the 15th of each month.

What if I’m going on vacation when my bill is due?

You can pay early before leaving on vacation to avoid late fees. Or enroll in autopay so it’s paid automatically.

What if I’m struggling to pay my bill?

Contact BrightRidge before the due date to discuss payment plan options and financial assistance programs that may be available.

What happens if I pay late?

A late fee of 5% is applied to past due balances. Notify BrightRidge if you need help with payment.

How can I check that you received my payment?

Log into your SmartHub account to see your up-to-date payment history and account balance information.

Who do I call if I have billing questions?

Contact BrightRidge customer service at (423) 952-5000 for help with any billing or payment issues.

Don’t let paying your electric bill become a hassle. BrightRidge offers convenient payment options to fit your needs. Choose the method that works for you!

5 Easy Ways to Pay Your Johnson City Power Board Bill (2024)
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